Samsung flagships usually have some of the best displays used in the smartphone segment, which is true for every single generation.
However, this reputation of great display quality has been under threat in the past year or so since display green line issues marred the previous flagship phones.
A few days ago, we reported the sudden spike in cases for the green line issue on the Galaxy S21 series, especially the S21 Ultra and the S21 FE.
At the time, it was reported that the company was not acknowledging the issue, and service centers were even asking for the full repair charges for the display replacements from affected users. This severely damaged the company’s reputation for premium quality flagships.
Fortunately, it seems that Samsung has finally acknowledged the issue, with the reliable Samsung tipster Tarun Vats (via @tarunvats33 on X/Twitter) reporting that the company is planning to offer free display replacements for select Samsung devices affected by the green line issue.
However, there are three caveats. First, the free display replacement policy only applies in India at the time of writing.
The second caveat lies with the devices that are officially eligible for this service, and the device must be up to 3 years old (from the date of purchase):
- Samsung Galaxy S20 (SM-G980F)
- Samsung Galaxy S20+ (SM-G985F)
- Samsung Galaxy S20 Ultra (SM-G988B)
- Samsung Galaxy Note 20 (SM-N980F)
- Samsung Galaxy Note 20 Ultra (SM-N986B)
- Samsung Galaxy S21 (SM-G991B)
- Samsung Galaxy S21+ (SM-G996B)
- Samsung Galaxy S21 Ultra (SM-G998B)
- Samsung Galaxy S22 Ultra (SM-S908E)
As can be seen, the Galaxy S21 FE, S22, and S22+ are currently not a part of this service, which is a disappointment, although Tarun hinted at the possibility of more such affected models being added in the future in a reply when I enquired about this anomaly.
The third caveat is Samsung instating a time limit for affected users to book the service with authorized service centers, which is till 30th April 2024, about a week from when this news goes live.
If you are from India and want this service for your affected device, you can find an authorized Samsung service center to book an appointment by clicking here.
It is great to see Samsung finally address this issue, as did other competitors such as Vivo and OnePlus, which came before it. However, I hope the company treads caution on such customer issues in the future and addresses them even quicker as time goes on.
