Samsung TV Plus is a Zero Cost Ad-supported Streaming Service with more than 100 Live Channels available in multiple genres. You can watch the news, movies, shows, etc., on Samsung TV Plus without any subscription. Note that any Samsung Galaxy Device having Android 8.0 or later version support TV Plus. Although Samsung promises to provide the best service, the service may not work usually due to some factors.
Usually, this issue can occur due to obsolete software updates, network issues, or corrupt cache files. In this article, we see how to rule out such problems by applying the fixes described below.
Ways to Fix your Samsung TV Plus Not Working Issue:
Samsung TV Plus may not function properly; most of the time, the reason is the network setting issue. However, some unexpected reasons can be the root cause of the issue. For instance, if your Date and Time are not appropriately set, your Samsung TV Plus service may malfunction as it shows the LIVE TV channel. So make sure to check the Clock settings is up to date. Now step by step, let us rule out the issue. Here we will discuss the Samsung TV Plus issue with your TV and then on your mobile or tablet devices.
FIX 1: Soft Reset
The primary fix to resolve such issues is to perform a soft reset on your Samsung TV. To do that, press and hold the power button on your remote until the TV turns off and on again. Note that this should only take about a couple of seconds.
Another way you can perform a soft reset is by unplugging your TV from the power socket for a few seconds and then plugging it back.
FIX 2: Reset your Internet Connection
An unstable Internet connection can cause such kind of trouble. So it is mandatory to reset the Wifi Router to get back to the normal uninterrupted connection. To reset the Wifi router, first, unplug the router power supply. Then wait for a minute and reconnect the power supply. Wait till the router signal indicator show up, then try to connect to the Internet. Run a speed test connecting the wifi network on your mobile if possible.
You can reset your network if the Samsung TV Plus problem is in your Galaxy phone or Tabel. To reset the network navigate to Settings> General Management> Reset> Reset Network Settings. Please take a backup of your Wifi password and try reconnecting it and check. Usually, this step can resolve the problem; if it does not, then follow the other fixes below.
FIX 3: Check if any Software Update is available
Now any corrupt or obsolete files may cause such trouble to Smart Things. Samsung Smart TVs have the feature to check for software updates. Generally, it is automatic by default; however, check once if it is set to manual mode. In case you want to know how to check for Samsung TV Update, follow the steps below-
- On your remote, Press the Home button
- Navigate to the Settings
- Select Support
- Go to Software Update
- Select Update Now
- Then Select OK
If there is any update available, then proceed and update the software. After your TV update, it will automatically restart, and the issue might resolve.
Similarly, follow the same fixes for your Galaxy Device and update the software if available.
FIX 4: Clear Samsung TV Cache
If the not connecting problem is frequent enough, then try this fix. Deleting the caches removes many corrupt and unused files from the storage, improving performance. To clear the caches on your Samsung TV, follow the steps below-
- On your remote, press the Home Button
- Then navigate to Settings and then All Settings on the TV
- Go to Support and Select Device Care
- Select the App and tap Clear DATA & CLEAR
Note that the steps may vary depending on the Samsung TV Model. Similarly, you can clear the Samsung TV Plus app data and cache from your mobile to resolve the issue.
FIX 5: Change the DNS settings to Google DNS
This fix is important if none of the above works. In the long run, default DNS server settings can cause issues with some specific apps. Therefore changing the DNS Server to another, like GOOGLE DNS, can resolve the issue. If you think it is worth trying, then here are the steps below-
- Press HOME Button
- Go to Settings
- Navigate to NETWORK > Network Status > IP Settings
- Change the DNS Server to manual mode
- Enter the primary DNS Server Address- 18.104.22.168
- Press OK
Now restart your TV once and check if the issue is resolved. However, if the problem persists, you can perform a full factory reset on your TV. It will clear out all settings and refresh your device. However, take a backup if you perform a factory reset on your mobile.
To perform a Factory reset on your TV, navigate to Settings>General & Privacy> Reset. If any pin is asked to be entered, type the four-digit number”0000″ and press OK. It will take a while to complete the process. Even after the factory reset, if the issue is unresolved, use Samsung Customer Support’s help.