Overheating and battery drain issues are the most common you might face while purchasing a new smartphone. The same goes for Samsung Phones. One of the Galaxy S25 Ultra users has raised warm and battery-draining issues in the community portal, sharing battery usage pattern screenshots.
Speaking of the issue, the user says the battery drains drastically by 1% over a minute or two minutes. The user also tried resetting the device, which delayed the drain for a while, but it dropped next in the same pattern. The good thing is a Samsung Community Manager has replied to the issue, sharing its troubleshooting steps.
Samsung community manager responds
Replying to the user post, one of the Samsung community managers shared some useful tips and links to troubleshoot the user’s concerns. First and foremost, the manager suggests optimizing the battery would overcome the draining issue.
Ever since the One UI 6, which includes battery adaptive features, it drains the battery faster until it adapts to the user’s usage pattern. It might take a few weeks to learn the user’s habits and adjust itself for long-lasting battery performance.
Optimization of the battery is done by selecting the settings as per your requirements. There might be various unwanted features enabled that need to go off immediately before the battery overheats. Learn more about optimizing batteries here.
Samsung devices are smart enough to alert users when they sense extreme heat. And its response system pops up the cooling-down message. Speaking of the overheating issue, the manager shares tips & tricks to avoid the heating issue and how to troubleshoot when cooldown pops occur.
If the troubleshooting method does not resolve the issue, then you can report it through the Samsung Members app. Soon, the team will respond to the submitted error report. The community manager has also shared the links on how you can submit the report; here is the step-by-step process.
In a very rare situation, it could be possible the device might be defective while manufactured. But you can repair it, or under warranty it can be replaced. But it’s mandatory to visit the Samsung repair shop. You can locate the nearest Samsung service center—US or international.
