What to do if your Samsung phone is not charging? Is there any standard operating procedure to fix the issues? Samsung has no such protocol, but there are some simple fixes you can follow. A charging issue occurs if your phone charging unit has some fault. Another reason could be obsolete software or technical settings. At the same time, hardware issues can also be why your Samsung phone is not charging.
Anyway, there are several reasons, it could be any of them. But it would be best if you tried it from your end to fix the issue. This article discusses the fixes you should try when your Samsung phone is not charging. If these fixes don’t work, you do not have any other option than to have Customer care support.
Samsung Mobile Not Charging: What to do?
First and foremost, you need to identify what is the reason that your phone is not charging. It could be any hardware or software issue. But how to find out? The major advantage of using a Samsung phone is the Samsung Member App. You can diagnose whether your phone hardware parts are working properly. Determine where the issue is and proceed further with the solution.
In our previous guide article, we suggest similar for Galaxy S23 Device. So here are a few points on how you can run the diagnostic test on Samsung Member App.
- Open the Samsung Member App on your device
- Now tap on Support
- Click on the TEST Button
- Now you will have a screen with all the diagnostic tests available
- Tap on the test “Battery Status” and “Cable charging.”
Note: For testing Charging Cable, you need to connect your charger for a while to run the diagnostic test.
If the diagnostic test cannot identify the issue, then look for common causes as given below and try the fixes.
1. Check your Charging Unit:
Even though Samsung Member App fails to identify the issue, you can physically observe the charging unit- Charger, Charging Cable, and the Charging port. Make sure you use the official accessories product. It is officially designed for your device to keep your phone battery at an optimum level in the long run.
Look for any physical damage to the charger or USB cable. Take a magnifying glass and observe the charging port of your Samsung Phone and the charging cable. Look for any damage, debris, or dirt which may prevent your phone from charging. If any such dust is found, clean it carefully without harming the port or pin. Whereas if you found a broken charging pin, you better seek help from a professional or visit the nearest Samsung Care.
If everything looks OK, then you can try using another power source. This way, you can determine if the problem is in the charger or the phone itself. In case your phone is wireless charging compatible, try charging wirelessly. Now most Qi-compatible Samsung phones can share power wirelessly. So you can use such a user’s phone if available to charge your phone. Phones that can share power are the Galaxy S20 series and above, Galaxy S10 series, Galaxy Note20 series, Galaxy Note10 series, Galaxy Fold, and Galaxy Z Flip.
2. Check for Water and Moisture on your Samsung Device:
Most Galaxy series phones with an IP68 rating have a moisture detection feature inbuild. And if any moisture/ water is detected, it prevents the phone from charging, indicating a water drop icon. This way, the Samsung phone charging port is kept from being corroded. So knowing the fact now, if you have recently gotten your phone wet, this might happen, and your Samsung phone may not charge. Even though your phone is not exposed to water, the humid environment can cause water droplets on your charging port.
In such a case, you need to dry your phone carefully. Please do not use it until it dries completely. Sometimes the system water drop icon won’t go away even if your phone is completely dry. Follow the steps below to eliminate the error message in such a condition.
- Go to Settings
- Navigate to Apps
- And enable to show the system apps
- Go to USB settings
- Tap on Storage
- Clear the cache and data
Note that if you doubt charging your phone over a USB cable, you can still charge wirelessly.
3. Fix the issue with a Soft Reboot:
Try a soft reboot if your phone battery and charger are fine and do not face the water drop icon issue. Unless it is a hardware issue, a soft reboot can resolve the problem. Any minor software glitch or temporary file in caches may cause a Samsung phone not charging issue. A reboot can refresh the phone’s temporary caches. To perform a soft reboot, restart your phone using the power key.
If a soft reboot does not work, try wiping the entire cache partition of your phone. To do so, follow the steps below-
- Press & Hold the Volume Up and Power Key buttons for a while
- As soon as the Samsung logo appears, release the button
- On your screen, Android Recovery Screen will appear
- Use the Volume Up/ Down button to navigate
- Go to the “Wipe Cache Partition” option.
- Press the Power Key to select the option
- It might take a moment to restart your device.
After a while, your phone restarted, and now do check if the issue is resolved.
4. Check for the Software updates in your Samsung Mobile:
Software updates bring many improvements and adjustments to the phone battery management unit and bug fixes. Obsolete software can cause compatibility issues in the current battery management algorithms. Battery Charging rate can be manipulated over some time. Often software updates bring such improvements tweaking the charging rate and displaying accurate information on your screen.
So check whether your phone software is up to date or not. Navigate to your settings > software update> Download and Install. It will take a while to check if any software update is available.
5. Try to charge your phone in SAFE Mode:
Another fix you can try is the SAFE mode. Under Safe Mode, your phone works in the initial interface without any third-party application. This way, you can determine whether the problem is with the phone’s third-party application. Under safe mode, if your phone charge normally, recall the recent third-party app installed on your phone. Please find it and uninstall it, as it is the one which can cause a not charging issue on your phone.
In case you want to know how to enable SAFE Mode on Samsung Phone, here are the steps-
- Press the Power Key
- Three Icon will appear – power off, Restart, and Emergency Mode
- Press and Hold the Power OFF Icon for a while until the Safe Mode icon appears
- Tap on it to enable safe mode
Now put your phone on charge and observe if it is charging correctly. If yes, you confirm that the problem occurs due to a third-party app. If the issue remains, you might have a hardware problem or battery problem.
If your phone is a new one, then there is significantly less chance it is a battery issue. It could be an unfortunate hardware issue. Sometimes the IC near the charging port got burned due to overheating, current, or voltages. It is often that poor quality charger cause such problems. It needs professional care, so visiting the nearest Samsung Service Center is advisable. You can also schedule a service a repair service online.