Occasional call dropping is common, but if it becomes frequent, then concern occurs. Several Galaxy S23 Ultra users have reported recurring call-dropping issues recently. In case of the occasional call drop, there are a few following points that can be addressed as a cause-
- Specific locations can cause such call drops
- While travelling, signal interferes due to changes in the cellular tower
- Physical obstructions such as hills, trees, massive structures, etc., interfere with signal
- Change in service carrier can be another cause
The occasional drop is not a cause for concern. However, frequent call drop issues are frustrating and must be fixed immediately. This article will discuss the troubleshooting method to rule out the Galaxy S23 Ultra Call drop issue.
Galaxy S23 Ultra frequent call drops: Try these fixes
The high-end device Galaxy S23 Ultra also does not even remain flawless. Issues occur from time to time, and it isn’t enjoyable. Our last article on S23 Ultra discusses the Wifi Issue fixes; if you are facing that issue, try the fixes here. Frequent Call Dropping issues can be devastating during a con call with your client or in the office work.
The reason behind the frequent call drop for Galaxy S23 Ultra users can address as improper SIM placement, outdated software, physical or Liquid Damage, Wifi callings, etc are prevalent. Below are some essential points to check before trying the fixes, as it might be a minor settings problem that can be the root cause of the problem.
- Check your Airplane mode. You can get a call drop if Airplane mode is enabled between calls.
- If you are using wifi calling, always check your phone’s compatibility. S23 Ultra has an intelligent Wifi feature, which may sometimes use a phone network to make calls if wifi signal strength is weak. Hence interruption may occur. So it is advisable to turn off the Wifi calling. To turn off the Wifi calling, navigate to Settings> Connection> Wifi Calling> Turn Off.
- Check the Software Update status. Go to settings and check for any software updates.
- Try a soft reboot to solve the issue. Sometimes a simple soft reboot can mitigate and rule out the problem.
Read: How to Fix Galaxy S23 Ultra Wi-Fi Not Working?
Fix 1: Run a Diagnostic Test in Samsung Member App
Samsung Member app is a beautiful application for diagnostic preliminary tests. Once you register through this app, you can run the diagnostic test and discover the hardware problem. For instance, in this case, one can test SIM cards, Mobile networks, battery status, etc. Or, if you have time, perform a full test on the phone. This way, you can encounter the problem and proceed to solve that particular issue.
Fix 2: Reset Network Settings
Performing the reset network setting option is always helpful to rule out any network-related issue. Any corrupt network issue can be mitigated with this step. However, do take a backup of the connected device’s wifi password, Bluetooth device history, etc. As performing a network reset can wipe the previous configuration and the phone restore into the default state. In case you want to know how to reset the network settings, follow the steps below-
- Navigate to Settings
- Then tap on General Management
- Tap on the Reset option
- Then select the Reset Network settings
- Click on the Reset Settings button
- Finally, click on the Reset button appeared
Most of the time, your issue must be solved with this fix; if not, sort it out, then try the other fixes below.
Fix 3: Reboot S23 Ultra into Safe Mode
Most of the time, Samsung can detect any faulty app installed on your device. Now such kinds of apps can generally cause freezing screens and lagging issues, and sometimes it affects the network connectivity also. So it is always advisable to run your phone in safe mode once and check if the problem persists in safe mode. If the issue does not appear in safe mode, then it is for sure any recently installed app is the root cause of the problem. So, find the third-party app and uninstall it. Here are the following steps in case you want to enable safe mode and try it.
- Press & Hold the Power Key buttons ( You can Pull the Notification Bar (twice) and find the power key icon)
- Keep holding until you see the “Power off” icon,
- Now tap and Hold the Power off icon on the screen until the “Safe Mode” icon appears.
- Tap on the “Safe Mode” icon.
NOTE: Enabling the Safe Mode label will show on your home screen bottom left corner. The remaining third-party app will be disabled during the safe mode enable period.
You must perform a factory reset if the problem persists in safe mode. However, it is worth trying to clear the device cache partition before that. If the issue remains, then perform Factory Reset as a last resort.
Fix 4: Clear Device Cache Partition
To improve device performance, sometimes need to delete the cache. These temporary files hamper the device and cause system-related issues. Deleting the cache partition will not affect the user’s data or settings. Below are the steps to delete the cache partition-
- Switch off your phone
- Press and hold the Volume up key and power button together
- Release it when you feel a vibration and the Samsung logo appear
- Navigate using the volume keys and select using the power button
- Go to the Wipe Cache partition option and delete the cache.
Check if the issue remains; try the factory reset option if unresolved. Meanwhile, you can contact Samsung Walk-in Service Center, or it is convenient to schedule an appointment for repair service online.
